Customer needs,
instantly in the right hands.
Fivo routes every guest request straight to the right person, without internal calls. Less operational noise. More time to serve.
Right now, everyone is running. Guests are still waiting.
In the kitchen, someone rings a bell again and again, hoping a server hears it.
On the floor, servers walk back and forth just to “check if it’s ready”.
In the rooms, guests call the front desk for a simple towel or shower gel.
At the spa, requests get lost between reception, housekeeping and the bar.
Fivo brings order to the service.
Fivo turns every guest need into a clear action:
Right Person
Sent directly to the person who can handle it.
Right Place
Routed instantly to where the action happens.
Right Service
Tracked until it’s truly completed.
Zero friction
No app to install, no login to create. Guests just tap and ask.
No more internal calls. No more “I’ll go and check”. No more requests disappearing.
One simple logic.
Across your whole property.
Requests, without calling the front desk.
Guests send what they need from their phone in seconds. The right person on the floor is notified. The request is handled, then marked as done. For the guest, it just feels seamless.
Clear priorities. Faster turnarounds.
Each request becomes a clear task: room, need, priority. Urgent cases move to the top so rooms are turned over faster without panic or guesswork.
Kitchen, floor and bar finally in sync.
When a dish is ready, the right server knows instantly. When a guest needs something, the request lands on that server’s watch. No more bells or shouting through the pass.
Calm on the surface. Precise underneath.
Towels, cabin cleaning, drinks, timing adjustments – each request goes straight to the right team member. The spa stays quiet for guests, and sharp for staff.
Under the hood, it’s simple.
1.
Guests express a need
From their room, table or spa chair, with no app download and no login.
2.
Fivo routes it
Each need becomes a clear action, sent directly to the person who can handle it.
3.
Your team delivers
Requests are closed fast and managers see the performance in real time.
Less noise. More service.
Guests get what they need faster.
Nothing slips through the cracks.
Managers see performance live.
Fivo was born from a bell that rang too often.
One day, in a restaurant, the scene was always the same. A cook standing at the kitchen door, ringing the bell again and again, waiting for someone to pick up the plates.
Servers running back and forth to see “if it’s ready”. Guests waiting, unable to get what they need at the right moment.
In hotels, it was no different: paper rails, screens that digitised the mess without fixing it, guests forced to call the front desk for every simple request.
It wasn’t a lack of effort. It was a lack of the right tools.
If we finally give hospitality teams the tools they deserve, they can focus on what they do best: serving guests.
Do more, with the people you already have.
Staff shortages are real. Training flex workers for a few days is costly. Yet guests expect more consistency than ever.
Fivo doesn’t replace people. Fivo removes what drains them: endless calls, lost messages, chaotic coordination.
With the same effort as today, your teams can take care of far more guests – calmly, consistently, and at a higher standard.
See Fivo at work. In your own property.
We don’t ask you to believe a promise. We ask you to measure the impact. Start with a 30-day pilot: one restaurant, one floor, or one spa area.
Get pilot access